Privacy Policy
This is a living document. It sets out our current approach in plain English, and a qualified privacy and legal review of this policy is still pending before the site fully launches - see the note at the end of this page.
Family Law Advisors ("us", "we", "our") takes your privacy seriously, particularly given the nature of what we help you with. Preparing family law documents often involves personal, financial, and sometimes children's information - information that matters more than most, and that we handle accordingly. This policy explains what we collect, why, who we share it with, and what your rights are.
What we collect
Depending on which product or service you enquire about, we may collect:
- Your name, phone number, email address, and other contact details.
- Details about your family law matter, as relevant to the document you need prepared - for example, a summary of what you and your ex-partner have agreed on.
- Where relevant to your matter, financial information (such as assets, debts, income, or superannuation), and information about your children (such as their names, ages, and care arrangements).
- Any documents you choose to upload to us as part of an enquiry.
- Basic technical information from your visit to our website, such as your browser type and the pages you view.
We only ask for what's relevant to the document or service you're enquiring about on our marketing website - more detailed information is collected once we're actually preparing your documents.
Why we collect it
We collect your information to:
- Understand your situation and respond to your enquiry.
- Prepare the family law documents you've asked us for.
- Arrange review of those documents by an independent family lawyer in our network before anything is signed or lodged.
- Communicate with you about your enquiry or matter, including by phone, email, or text.
- Meet our own legal and regulatory obligations.
Sensitive information and your consent
Some of what we collect - financial information, and information about your children in particular - counts as "sensitive information" under the Australian Privacy Principles, and gets an extra layer of care. Wherever our enquiry forms ask for this kind of information, we ask for your separate, explicit consent to collect and share it, on top of your general consent to this Privacy Policy. You're free to decline that separate consent, though it may mean we're unable to help with parts of your enquiry that depend on it.
Who we share it with
We share relevant details from your matter with an independent family lawyer in our network, so they can review your documents before anything is signed or lodged - that review is a core part of how our service works, not an optional extra we might do. We don't sell your personal information, and we don't share it with anyone else for marketing purposes. We may also disclose information where we're required to by law, or to service providers who help us run our business (such as hosting or communication tools), under terms that limit what they can do with it.
How we store and protect your information
We take reasonable steps to keep your personal information secure, including storing it in encrypted systems and limiting access to people within our business and reviewing lawyer network who genuinely need it to do their job. No method of storage or transmission over the internet is completely secure, and we can't guarantee absolute security, but we take this seriously given the sensitivity of the information family law matters can involve.
Accessing or correcting your information
You can ask us at any time what personal information we hold about you, request a correction if something's wrong or out of date, or ask us to explain how it's been used or disclosed. Get in touch using the details below and we'll respond as quickly as we reasonably can.
Complaints
If you're unhappy with how we've handled your personal information, please contact us first so we have the chance to sort it out directly - use the details below. If you're not satisfied with our response, you can also make a complaint to the Office of the Australian Information Commissioner (OAIC), the independent regulator for privacy in Australia, at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time as our business, our reviewing lawyer network, or our obligations change. The current version will always be available on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
A note on where this policy stands: this page has been written honestly and in good faith to reflect how we currently intend to handle your information, but a qualified privacy and legal review of this policy is still pending before we fully launch. We'll update this page once that review is complete.